Cisco Ip Phone Call History
Is there a way to view the call information that can be found on the phone such as received calls, placed calls, and missed calls?
HopelessN00bOn a phone with an unshared main line and shared line presences; is there a way in Call Manager to limit the calls that get logged into the call directory to only the calls to the main line? Cisco Support.
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Cisco Ip Phone 7942 Call History
1 Answer
Sorry I'm not 100% sure whether you are looking to view this information on the phone (which you can generally do by visiting the 'Directories' section on a lot of Ciscos), or view this information from the CUCM server (I suspect this is the case).
You want to look into Call Data Records (CDRs), which are records captured for each call made through the system. Note that this may not neccessarily be happening by default and may need some configuration. On version 7.1 of CUCM at least, you can find it under Tools in the Cisco Unified Serviceability section of your CUCM web interface.
There is quite a bit to getting a full understanding of it (which I certainly dont have) but this should hopefully lead you in the right direction.
CapBBeardCapBBeard